Politique de remboursement

Return & Exchange Policy

We want you to feel confident when shopping with Lethe. If something isn’t quite right, most items can be returned online or via curbside drop-off within 30 days of shipping for inspection.

If you’re ever unsure about sizing or fit, feel free to reach out to us before placing your order — we’re always happy to help.

Exchanges can be processed through curbside drop-off or by mailing back your return and placing a new order.

Shipping Fees

Original shipping fees are non-refundable for non-quality-related returns.

For non-quality-related returns (such as sizing or preference), customers are responsible for the $8 return shipping fee, which will be deducted from the refund.

If the return is due to a quality issue or an error on our part, we will cover all shipping costs and issue a full refund.

Return and Exchange Conditions

For all returns or exchanges, items must meet the following conditions:

  • Items must not be washed, worn, or damaged.
  • All original tags must be attached.
  • A valid receipt must be presented.

The following items are final sale and not eligible for return or exchange except for quality issues:

  • Sale items marked at 40% off or greater
  • Intimates

How to Mail Back for Return or Exchange

  1. Log in to your account.
  2. Go to Order > Request Return.
  3. Select the item you wish to return.
  4. You will receive an email confirming your return request has been submitted.

Once we receive your request, we will process it as soon as possible. For further assistance, contact us at support@lethe.ca.

Order Cancellation

Orders can be canceled or modified before shipping. Please contact us for assistance.